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Consumer Complaints

How to File a Complaint

In order for a case to be opened, the consumer must first complete an official Complaint Form. The complaint form requires Adobe Acrobat Reader for viewing. You can download Adobe Acrobat Reader for free from Adobe or you can E-file your complaint.


Download our Consumer Complaint Form. Please read carefully and follow all instructions. Mail with copies of all correspondence, receipts, and supporting documents to:

  • Consumer Protection Division
  • Office of the Attorney General
  • P.O. Box 22947
  • Jackson, Mississippi 39225-2947
  • (601) 359-4230
  • (800) 281-4418
  • Fax: (601) 359-4231

The Attorney General's Office of Consumer Protection can investigate allegations of fraud or illegal practices by a Mississippi business. However, it cannot serve as an individual's private attorney in a dispute with a business. In many instances, this office is successful in mediating a dispute between a consumer and a business. Some common areas of complaints handle by the Mississippi Attorney General's Office is listed below.

  • Automobiles
  • Charitable Solicitations
  • Credit and Debit Collections
  • Disaster Fraud
  • Home Contracting
  • Home Solicitation Sales
  • ID Theft
  • Mail Fraud
  • Telemarketing

In addition, you can go to Consumer.org for more information regarding your rights as a consumer.

Tips on Resolving a Complaint

  1. State your complaint as soon as possible. Use clear, specific phrases. Be polite and avoid becoming impatient.
  2. Take along your receipt and any guarantee or warranty. Highlight in advance those phrases which apply to your situation. If possible, take the product with you.
  3. Be assertive! If you are told by a salesperson that he cannot help you, ask to speak with someone such as the manager or owner.
  4. When complaining by mail, give the brand, model, size, color, and any other details needed to identify the product. Clearly describe your problem and state the action you want the business to take. Send your letter by certified mail. A return receipt will guarantee your letter has been received.
  5. Keep a copy of your complaint letter and all correspondence you receive. If you return a product by mail, be sure to have it insured.
  6. Contact the Attorney General's Office for additional assistance if you are unable to resolve the complaint appropriately.