May 15 2013

May 14 2013

May 13 2013

As part of a $13.25 million dollar national settlement announced on December 15, 2010, a consumer refund program has been established. Unresolved complaints previously sent to DIRECTV or the Attorney General that involve conduct addressed in the settlement and which occurred after January 1, 2007 are eligible for the restitution program. Additionally, consumers can file a complaint with DIRECTV or the Attorney General by June 9, 2011 to be considered for the restitution program as long as the complaint is about activity that occurred after January 1, 2007. DIRECTV will attempt to resolve the complaints with consumers. If the complaint cannot be resolved, DIRECTV shall inform the consumer that the complaint can be resolved by a Claims Administrator and mail a Claim Form to the consumer. The Claims Administrator will then resolve the dispute between the consumer and DIRECTV.

The conduct addressed in the settlement included complaints that DIRECTV:

• Did not clearly disclose to consumers the price that the consumer would be charged and the commitment term that the consumer would be required to keep DIRECTV services
• Did not clearly disclose to consumers limitations on getting a certain price for DIRECTV
• Enrolled consumers in additional contracts or contract terms without clearly disclosing the terms to the consumer
• Enrolled consumers in additional contracts when replacing defective equipment
• Did not clearly disclose to consumers that they would automatically renew a seasonal sports package
• Offered cash back to consumers when the consumer would actually receive bill credits

For additional information, consumers may visit the website (http://www.directv.com/ag). Consumers may also call 1-800-DIRECTV or the Attorney Generals's Office at 1-800-281-4418 or 601-359-4230.

To file a complaint with the Attorney General's Office, CLICK HERE to open and print the complain form.